Consent Operations
The two opt-in methods made real — what reps do and what the system sends.
Path A
Verbal opt-in
Rep reads a compliant script on the call before any text is sent.
Path B
Via Text opt-in
Email CTA invites the owner to text first, triggering double opt-in.
System
SMS auto-replies
Automated replies for SITE, Y, STOP, and HELP — wire into your flow.
Verbal opt-in — the call script
Your rep reads this near the end of a call, before any text is sent. It covers every item Twilio’s “Verbal opt-in requirements” panel lists: service, frequency, rates, HELP, STOP, links, explicit yes/no, and confirmation.
“As part of our service, Cyberset can text you the free website preview we built for Your Business, from the number 3-2-3, 8-7-9, 8-3-3-0, and keep chatting by text about any changes. You’d get up to about five messages a week. Message and data rates may apply depending on your plan. You can reply HELP for help or STOP to opt out any time. Our Terms are at cyberset.com/terms and Privacy Policy at cyberset.com/privacy.
Would you like me to text you the preview — yes or no?“
On “yes”: “Great — I’m sending it now, and you’ll get a quick confirmation text too.”
Log it: Record the date, time, business name, number, and that consent was given against the lead. This is the consent record the campaign promises to retain.
Via Text opt-in — email collateral
The email’s call-to-action invites the owner to text you first. Screenshot the finished email and host it at a public URL. Twilio’s “Important notes” require you to put that URL in the consent field.
From: Cyberset <[email protected]>
Subject: We built Your Business a free website — here’s how to see it
We built your business a website — see it free.
Text SITE to get your live preview sent right over.
(323) 879-8330
Up to ~5 msgs/week. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Terms: cyberset.com/terms · Privacy: cyberset.com/privacy
SMS auto-replies
Wire these into your Messaging Service / inbound flow. Every trigger below must have an automatic reply configured.
Welcome to Cyberset! Reply Y to confirm you’d like texts about your free website preview. Up to ~5 msgs/week. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: cyberset.com/terms Privacy: cyberset.com/privacy
You’re all set! Here’s your free preview: https://[business].tempsites.live — tell us what you’d like changed.
You’re unsubscribed from Cyberset and will get no further texts. Reply START to resubscribe.
Cyberset website service. Help: [email protected] or (323) 879-8330. Msg & data rates may apply. Reply STOP to opt out.
Each STOP must also write the number into your
suppressions table so it is honored permanently across every Cyberset number, not just the one they texted.